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         <br /> Insbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbess
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         der Finanzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-
         Pfalz teilgenommen hatten.</p> <p>„Die positive Rückmeldung ist gerade i
         n Zeiten der aktuellen Corona-Krise eine große Motivation für unsere Mitar
         beiterinnen und Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle
         Hilfe zu ermöglichen“, so Elke Karpinsky-Wirth, Vorsteherin des Finanzamt
         s Bad Neuenahr-Ahrweiler.</p> <p>Die Teilnehmer an der Befragung sind, wie
         auch im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm i
         m Durchschnitt die Schulnote 2,1. Dabei äußerten 75 Prozent, dass sie mit
         dem für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder v
         oll zufrieden (Schulnote 2) sind.</p> <p>Die Mitarbeiter im Finanzamt Bad N
         euenahr-Ahrweiler erhalten für ihre Freundlichkeit und fachliche Kompetenz
         beste Noten (Note 1,6 und 1,8). Auf die fachliche Kompetenz und die gewissen
         hafte Erledigung ihrer persönlichen Anliegen legen die teilnehmenden Bürge
         r besonders großen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber
          auch die telefonische Erreichbarkeit ihres Finanzamtes wichtig.</p> <p>Ver
         besserungsbedarf sehen die Befragten bei der Verwaltungssprache. Insbesonder
         
         
         gibt es lediglich die Note 3,1 (befriedigend).<br /> Ein im Jahr 2019 initii
         ertes Kooperationsprojekt zwischen dem Bundesfinanzministerium, den Finanzmi
         nisterien aller Länder und dem Leibniz-Institut für Deutsche Sprache besch
         äftigt sich bereits konkret damit, Texte der Steuerverwaltung bürgerfreund
         licher und damit verstä...
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Große Zufriedenheit mit dem Finanzamt Bad Neuenahr-Ahrweiler

Ergebnisse der landesweiten Bürgerbefragung liegen vor

Die Bürger sind mit dem Finanzamt Bad Neuenahr-Ahrweiler sehr zufrieden.
Insbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf sah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.
Das ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgenommen hatten.

„Die positive Rückmeldung ist gerade in Zeiten der aktuellen Corona-Krise eine große Motivation für unsere Mitarbeiterinnen und Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermöglichen“, so Elke Karpinsky-Wirth, Vorsteherin des Finanzamts Bad Neuenahr-Ahrweiler.

Die Teilnehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,1. Dabei äußerten 75 Prozent, dass sie mit dem für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.

Die Mitarbeiter im Finanzamt Bad Neuenahr-Ahrweiler erhalten für ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,6 und 1,8). Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer persönlichen Anliegen legen die teilnehmenden Bürger besonders großen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Erreichbarkeit ihres Finanzamtes wichtig.

Verbesserungsbedarf sehen die Befragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei den Erläuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finanzamt von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Note 3,1 (befriedigend).
Ein im Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesfinanzministerium, den Finanzministerien aller Länder und dem Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konkret damit, Texte der Steuerverwaltung bürgerfreundlicher und damit verständlicher zu gestalten.  

Ausführlichere Ergebnisse der Bürgerbefragung sind auf der Internetseite des Finanzamts unter www.finanzamt-ahrweiler.de abrufbar.

 

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